HUMAN TO CHATBOT CHAT
Optimize User Engagement & Streamline Business Processes
Improve Customer Satisfaction
With an intelligent chatbot you can effectively improve customer satisfaction by reducing response times, providing relevant information, and empowering users to take control of their interactions.
Reduce Response Times
Users expect instant responses and timely service. Unless you have an army of operators standing by 24/7, you will never be able to meet this expectation. Enter the chatbot. Chatbots never get distracted, sick, or take breaks. Plus, there’s no limit to the number of requests a chatbot can handle. Let the virtual assistant take the brunt of the load, allowing you to scale faster and improve customer service.
Provide Relevant Information
Chatbots have access to more data than any human brain can store and efficiently retrieve in a timely manner. Use yours to answer queries with pertinent information, freeing up your techs and customer service reps to engage with more complex needs, instead of tying them up with simple and often mundane requests.
Empower Your Users
By giving your users more options to reach out, you are empowering them to choose how they receive service based on their preferences. When paired with our chat API and Natural Language Processing, you can improve those conversations being had, even when left in the hands of a chatbot.
Streamline Recurring Processes
Automation via a chatbot can streamline many recurring tasks - from data entry to reporting and more! Streamlining recurring tasks, like customer service and invoicing leads, to reduced costs due to a reduction in manpower and resources and an increase in customer satisfaction and retention.
Support teams in any business often struggle to keep up with massive inflows of customer queries. Chatbots are able to handle multiple queries simultaneously without skipping a beat. Allowing businesses to offload common questions like “Where’s my order?” to an intelligent chatbot. This frees up your support team to tackle more important requests like billing discrepancies and lost items.
Chatbots work around the clock, allowing your business to stay in-touch with leads and customers at any time of the day, no matter the timezone. Use a chatbot to respond to queries after normal business hours. Or setup email sequences to keep customers active and informed and move leads further down the sales funnel.
Automating Internal Processes
Organisations today want to collect and consume copious amounts of data. For a good reason too, because data-driven decision making is helping businesses thrive with tangible results. However, collecting and organising data eats large portions of time and manpower. If that process could be handed to a chatbot instead, organisations would have the ability to mine data 24/7 and receive scheduled reports. Paving the way for smarter and faster decision making.
Transform The Way You Work
From device monitoring to system control, use chatbots to connect and control your IoT devices.
Notify Of Changes
Objective C and Java framework to supercharge your iOS, Android, or Web App with cognitive virtual assistants for a seamless experience across different devices and browsers.
In-App Chat can use any NLP and ML service, whether it’s Dialogflow, IBM Watson, Cortana, or AWS.Learn More About The Importance Of NLP